PS Contact Types

Correct a Contact Type Value

Process Overview

Only Placement Administrators have access to enter, update, or correct Contact Type values. If you are not a Placement Administrator, send an email request to your Placement Administrator.

A Placement Contact Type value should only be corrected if incorrect information was entered when the Contact Type value was configured.

If the Contact Type value needs to be updated due to a recent or future change, insert a new effective dated row to update the Contact Type value as at the date of the change (refer to the ‘Updating a Contact Type Value’ process instructions.

Step by Step Instructions

	Step 1:	Receive request to correct a Contact Type value (if applicable)
	Step 2:	Correct the Contact Type value in Medici
	Step 3:	Send notification that the Contact Type value has been corrected (if applicable)

Step 1: Receive request to correct a Contact Type value (if applicable)

Action

Details

Where applicable, requests to correct an existing Contact Type value will be received via email from Placement Officers (assuming it is a Placement Officer and not a Placement Administrator that identifies the need to correct the Contact Type value).

The request will contain the following information:

- Contact Type value to be corrected

- Details of the required correction (name of field(s) and content to be updated)

Step 2: Correct the Contact Type value in Medici

Application: Medici

Navigation: Student Placements®Placement Setup®Contact Types

Contact Types

Contact Type: Type the [Contact Type value to be corrected].

Correct History: Select the Correct History checkbox so that a tick is displayed.

Select the Search button (or press Enter).

Result: The Contact Types page is displayed in ‘Correction Mode’.

Contact Type Details

Warning: The Effective Date field should only be updated in ‘Correction’ mode if the effective date currently entered for the Contact Type is incorrect. ‘Correction’ mode is generally used to correct information within the other fields on the page ‘as at’ the existing effective date.

Contact Type Details

[Correct any errors as required].

Select the Save button.

Result: The Contact Type value is updated as at the entered Effective Date.

Step 3: Send notification that the Contact Type value has been corrected (if applicable)
Action	Details
Advise the Placement Offer that the Contact Type value has been corrected in Medici (if applicable).	Send a ‘Reply to All’ response to the email request received in step 1 of this process, and advise that the Contact Type value has been corrected as per the details supplied in the request.