In carrying out their role,

Study Help PALS are expected to:

collaborate with their Leaders and team to ensure the program as a whole is successfully delivered

attend team meetings

consider their own study commitments when agreeing to take on tasks

complete agreed tasks on time

keep their team informed of any developments or issues

engage with students in a friendly and positive manner at on-campus events and online

show how to find Study Help resources via social media posts and in-person events

Study Help PALS are not expected to:

give detailed demonstrations of using online resources other than Study Help

act as a student advocate

deal with distressed or aggressive students

Study Help PALS must not:

check grammar, proofread, or comment on assignment content

pass on answers to assignments or supply possible assignment content

share images or information relating to interactions with students (apart from reporting concerns about a student’s welfare to a Learning Adviser)

engage in Facebook or other social media communication with students they’ve assisted

get involved in discussions about personal issues