LRS & Panopto Help

Moodle integration

Viewing embedded content - browsers

A computer 'cookie' is a chunk of data that websites send to your computer when you visit them, your computer then stores the cookie inside your web browser. Cookies enable you to be logged into the learnonline system and view an embedded Panopto video without needing to login to both systems. For University computers, Panopto's cookies have been allowed so this transfer of information can take place seamlessly. However due to the way cookies are stored or 'cached' in your browser, sometimes they can cause issues. 

If you are having difficulty viewing Panopto videos that are embedded within learnonline, clearing your preferred browser of stored cookies from Panopto will often resolve this issue. This will provide a clean storage space for your next login.

  • Note: clearing all cookies, although quicker, does not always work. We recommend targeting the specific Panopto cookies in this particular case.

Click from the list to see how to clear your cached cookie data for each browser:


Clearing Panopto cookies in Chrome Chrome logo

  1. Log off and close all existing Chrome browsers you have open.
  2. Re-open Chrome.
  3. Click the vertical ellipses in the top right-hand side of Chrome. number 1 grey
  4. Click Settings. number 2 grey
    Chrome_settings
  5. Enter 'cookies' in the search bar at the top of the screen. number 1 grey
  6. Scroll down and click 'Site Settings'. number 2 grey
    Chrome_site settings
  7. Click 'View permissions and data stored across site'.
    Chrome_site settings_view stored permissions and data
  8. Type Panopto in the search bar, this will display all cached information relating to Panopto in Chrome. number 1 grey
  9. Click the vertical ellipses next to the Panopto links. number 2 grey
    Chrome_site settings_panopto search
  10. Click 'Clear data'.
    Chrome_settings_panopto_clear data
  11. Confirm the decision to clear data for Panopto by clicking 'Clear'.
    Chrome_confirm panopto clear


Clearing Panopto cookies in Firefox firefox logo

  1. Log off and close all existing Firefox browsers you have open.
  2. Re-open Firefox.
  3. Click the hamburger icon. number 1 grey
  4. Click 'Options'. number 2 grey
    Firefox_options
  5. Enter 'cookies' in the search bar at the top right-hand of the screen. number 1 grey
  6. Click the 'Manage Data...' option.  number 2 grey
    Firefox_options_manage cookies.png
  7. Type Panopto in the search bar, this will display all cached information relating to Panopto in Firefox. number 1 grey
  8. Click 'Remove All Shown'. number 2 grey
  9. Click 'Save Changes'. number 3 grey
    firefox_remove panopto
  10. Confirm the decision to clear data for Panopto by clicking 'Remove'.
    Firefox_confirm remove panopto cookies


Clearing Panopto cookies in Safari safari logo.png

  1. Log off and close all existing Safari browsers you have open.
  2. Re-open Safari.
  3. Click 'Safari' in the top left-hand corner of the screen. number 1 grey
  4. Click 'Preferences'. number 2 grey
    safari_preferences.jpeg
  5. Click the 'Privacy' tab in the navigation bar across the top. number 1 grey
  6. Click 'Manage Website data...'. number 2 grey
    safari_manage data.jpeg 
  7. Type Panopto in the search bar, this will display all cached information relating to Panopto in Safari. number 1 grey
  8. Click 'Remove All'. number 2 grey
  9. Click 'Done'. number 3 grey
    safari_cookies_panopto
  10. Confirm the decision to clear data for Panopto by clicking 'Remove Now'.
    safari_confirm cookies removal


Clearing Panopto cookies in Internet Explorer IE logo.png

  1. Log off and close all existing Internet Explorer (IE) browsers you have open.
  2. Re-open IE.
  3. Click the cog icon in the top right-hand corner of the browser. number 1 grey
  4. Click 'Internet options'. number 2 grey
    IE_internet options
  5. Click 'Settings' under the Browsing history section of the General Settings.
    IE_options_general_settings
  6. Click 'View files'. This will open where your IE cookies are locally stored.
    IE_options_general_settings_view files.png
  7. Use the top right-hand search bar to look for Panopto cookies.
    IE_local panopto files.png
  8. Select all items listed by dragging your mouse over the files with the left side of your mouse pressed.
    IE_select all files
  9. Click 'Delete' on your keyboard.
  10. Confirm you want to delete the cookies by clicking 'Yes'.
    IE_confirm delete cookies


Note: These guides are correct as of August 2019. Using the following versions of each browser:

  • Google Chrome: Version 76.0.3809.100 (Official Build) (64-bit)
  • Mozilla Firefox: Version 60.8.0esr (64-bit)
  • Safari: version 
  • Internet Explorer11: Version 11.1268.16299.0IS