When a student comes to a face-to-face or online drop-in session with a question,

Study Help PALS are expected to:

Tickengage with students in a friendly, understanding manner

Tickhelp students to find answers to questions about studying

Tickgive students (brief) advice about how to study successfully

Tickshow how to find Study Help resources

Tickdirect students to UniSA services

Tickkeep records of the number and type of student enquiries, and outcome

Study Help PALS are not expected to:

orange crossgive detailed demonstrations of using online resources other than Study Help

orange crossprepare materials for learning support

orange crossact as a student advocate

orange crossdeal with distressed or aggressive students

Study Help PALS must not:

crosscheck grammar, proofread, or comment on assignment content

crosspass on answers to assignments or supply possible assignment content

crossshare images or information relating to interactions with students (apart from reporting concerns about a student’s welfare to a Learning Adviser)

crossengage in Facebook or other social media communication with students they’ve assisted

crossget involved in discussions about personal issues

crossspeak negatively about UniSA staff members