When a student comes to a face-to-face or online drop-in session with a question,

Study Help PALS are expected to:

engage with students in a friendly, understanding manner

help students to find answers to questions about studying

give students (brief) advice about how to study successfully

show how to find Study Help resources

direct students to UniSA services

keep records of the number and type of student enquiries, and outcome

Study Help PALS are not expected to:

give detailed demonstrations of using online resources other than Study Help

prepare materials for learning support

act as a student advocate

deal with distressed or aggressive students

Study Help PALS must not:

check grammar, proofread, or comment on assignment content

pass on answers to assignments or supply possible assignment content

share images or information relating to interactions with students (apart from reporting concerns about a student’s welfare to a Learning Adviser)

engage in Facebook or other social media communication with students they’ve assisted

get involved in discussions about personal issues

speak negatively about UniSA staff members