Audio in Zoom

You can test your audio in any Zoom meeting by clicking the arrow to the right of the mute option and clicking 'Test Speaker & Microphone':

Zoom_test audio

You can also test audio by joining a test meeting or watch the following video which talks you through it:

Troubleshooting: Echo sound during a Meeting

If you hear audio echo or audio feedback during your session, there are several possible causes:

  1. Laptop speakers and microphone are conflicting (the microphone is picking up the sound from the speakers)
  2. A participant has both the computer and telephone audio active
  3. Participants with computer or telephones speakers that are too close to each other
  4. Multiple computers with active audio in the same conference room
  5. Speakers (such as TV or soundbar) that are too loud
  6. Echo cancellation has failed (device or performance issue)
  7. A bad microphone

Generally, if you are hearing echo, it means that there is a device out there that is channeling your audio back.

To try and resolve the problem:
  • Suggest participants use headphones to stop the feedback loop
  • Suggest participants turn one audio source off, if using multiple
To isolate the attendee:
  • Host can mute the attendee one at a time
  • Host can mute all, and unmute one at a time
  • Attendee can mute him/herself

Other Resources: Zoom Audio Trouble Shooting for Students

Last modified: Wednesday, 25 March 2020, 10:43 PM