1. Read the following chapters/papers
Course e-Reader
Problem solving and decision-making, Chapter 2 pp. 13-32 from
Monday, A & Banks, D 2004, Decisions, Decision Makers and Technology Support, 3rd edition, Pearson SprintPrint, Frenchs Forest, NSW.
2. Watch the Problems and Decisions concept video
3. Watch Symptoms video below. Identify the difference between problems and symptoms.
4. Research your allocated organisation as per the introductory email you have received. You need to identify problems encountered and decisions made by your organisation in the last 6 - 12 months.
5. Print out case study for workshop activities.