Description of resource:

Scenario A2.

A Sonographer introduces herself to a young child who is scheduled for a hip scan, explains the procedure and persuades the reluctant child to undergo the procedure. 
Type of resource: Set of two videos showing positive and negative examples of clinical communication between a health care professional and a patient or client  
View resource https://lo.unisa.edu.au/mod/page/view.php?id=3277053
Consumer type: Child with parent
Teaching points covered in this resource:
  • Opening initial contact
  • Verbal and non-verbal cues
  • Assessing understanding
  • Explaining procedures
  • Establishing rapport
  • Confirming patient names and details
  • Gaining consent
  • Active and reflective listening
  • Showing empathy and respect
  • Using appropriate voice pitch, pace, and tone
  • Using proxemics appropriately
  • Demonstrating appropriate body language
  • Pacing consultations
  • Reassuring and giving reassurance
  • Dealing with fright or distress
  • Dealing with children and parents

 

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