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Article: Patient-Physician Communication: Why and How
John M. Travaline, MD; Robert Ruchinskas, PsyD; Gilbert E. D'Alonzo, Jr, DO
The Journal of the American Osteopathic Association, January 2005, Vol. 105, 13-18.
Advice sheet : Effective communication in healthcare
Office of the Health Ombudsman
Quick reference guide: Communicating with patients
USA Clinical Advisory Committee
Online interactive training package: Intonation and rapport
Teaching notes: Teaching Clinical Communication Skills (health professional-patient/client):
Scenario C.
A Social Worker conducts an initial interview with an employee who has been turning up for work affected by drugs, and discusses strategies with him.