Fibre - communication
Communication is the fibre that permeates throughout the total structural framework of the wheel Model and it is the single most important element in the successful operation of the group. Individuals within a group who demonstrate the capacity to communicate in a supportive and effective way are more likely to enhance relationships and contribute positively to the group’s functioning. Positive communication expressed through body language, tone of voice and words contributes to the development of group cohesion and it influences the working atmosphere of the group.
Supportive communication patterns build relationships by ensuring that all voices in the group are heard, acknowledged and valued. Skills in active listening and asking clarifying questions are integral in this process as they encourage individual contribution and promote a positive atmosphere in the group.
Negative communication patterns such as put downs, threats, ignoring or devaluing ideas, interrupting or speaking over others discourages participation and generates a negative, defensive group climate.
Key points to remember are:
- Make sure that there is consistency in the words & tone of the message and the non verbal body language
- Focus on listening with the intent to understand what is being communicated and ask questions if the message is not clear.
- Learn to ask clarifying questions and paraphrase what is being discussed in order to check for common understanding amongst group members.
- Adopt an open minded approach to ideas that may be new or different to your way of thinking.
- Position the group to include all members and be conscious of the barriers that can impact on communication.
What student's say...
Experience 1'I hated working in those small groups for that common course at Uni. There were so many students who just seemed to dominate the discussion. You couldn’t get a word in and if you did have a chance to speak it was of little value because the others they wouldn’t listen to what you said anyway.'
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Experience 2'We had very a diverse group of students in our work group so it was really important to make sure that everyone understood what we were taking about. It was worthwhile for the group to discuss elements of communication before we began the project. This allowed some of the International students the chance to explain that they have difficulty in understanding others if they speak too quickly. From that point on we were all more aware of what we were saying and how we were saying it and it was pleasing to see how everyone made a conscious effort to listen to each other and to check our understanding.' |