Spoke - problem solving
Problem solving is a significant activity that is undertaken by most groups whether it be directly related to the nature of the group task or indirectly linked to the operating dynamics of the group. Problems can be viewed as ‘challenges’ for the group to tackle by drawing collectively on the resources of the members of the group.
Effective problem solving requires group members to contribute in a positive way to the process of clarifying and defining the problem, generating creative solutions, evaluating the options and implementing solutions. Collaborative problem solving is dependent on the nature of the group and the communication capacities of the individuals that are involved in the process.
Effective groups share an understanding of the problem solving process, value the expression of different ideas, demonstrate optimism in finding solutions and openly questions ideas in order to discover the best solution.
The wheel model helps us visualise the impact of a faulty spokes/problem solving on wheel function/group effectiveness. A wheel with short spokes does not travel as far per revolution as a wheel with long spokes.
Key points to remember are:
- Group members who are involved in the process of defining and solving the problem are likely to show greater responsibility and commitment to resolving it.
- A positive, supportive and trusting environment in which individual ideas & perspectives are valued and respected will enhance group problem solving.
- Groups are more likely to demonstrate motivation to tackle challenges that are relevant to them.
- The problem solving process is enhanced by generating a broad scope of alternative solutions and systematically evaluating each one with an open mind.
- The problem solving process is enhanced in groups if individuals can ask clarifying and probing questions to ensure ideas, options and solutions are fully understood and evaluated.