Description of resource:

Scenario A1. 

A Midwife conducts an initial consultation with a young Kenyan Australian woman with limited English, whose husband acts as interpreter in discussing reproductive health. The Midwife explains the pre-natal tests and processes.
Type of resource: Set of two videos showing positive and negative examples of clinical communication between a health care professional and a patient or client  
View resource https://lo.unisa.edu.au/mod/page/view.php?id=3276997
Consumer type: Young, non-Australian background, ESL, partners
Teaching points covered in this resource:
  • Opening initial contact
  • Assessing understanding
  • Explaining procedures
  • Establishing rapport
  • Active and reflective listening
  • Confirming patient names and details
  • Gaining consent
  • Showing empathy and respect
  • Demonstrating appropriate body language
  • Dealing with non-English speaking (ESL) patients and interpretation requirements
  • Using of support materials
  • Pacing consultations
  • Reassuring patients
  • Dealing with patient questions
  • Using jargon and technical language
  • Dealing with fright or distress
  • Demonstrating appropriate facial expressions
  • Referring to other health professionals

 

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