Initiating conversations 1
A Midwife conducts an initial consultation with a young Kenyan Australian woman with limited English, whose husband acts as interpreter in discussing reproductive health. The Midwife explains the pre-natal tests and processes.

Version 1 Non-effective communication (3m 01s)
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Version 2 Effective communication (7m 13s) 
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Themes: communication and explaining procedures, body language and facial expressions, cultural awareness, opening initial contact, assessing understanding, establishing rapport, active and reflective listening, confirming patient names and details, gaining consent, showing empathy and respect, non-English speaking (ESL) consumers, interpretation, pacing consultations, dealing with questions, jargon and technical language, dealing with fright or distress, referring to other professionals.


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