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Description of resource:	Scenario A3. An Occupational Therapist calls on a disorientated, elderly client, in order to conduct a home assessment.
Type of resource:	Set of two videos showing positive and negative examples of clinical communication between a health care professional and a patient or client
View resource	https://lo.unisa.edu.au/mod/page/view.php?id=3277054
Consumer type:
Teaching points covered in this resource:	Opening initial contact Verbal and non-verbal cues Assessing understanding Explaining procedures Establishing rapport Confirming patient names and details Gaining consent Active and reflective listening Showing empathy and respect Demonstrating appropriate body language Using appropriate voice pitch, pace, and tone Pacing consultations Reassuring, giving reassurance Dealing with or avoiding fright or distress