Initiating conversations 3

An Occupational Therapist visits a disorientated, elderly client in his home in order to conduct a home assessment.

Themes: Verbal and non-verbal cues, assessing understanding, explaining procedures, eEstablishing rapport, confirming consumer names and details, gaining consent, active and reflective listening, showing empathy and respect, demonstrating appropriate body language, using appropriate voice pitch, pace, and tone, pacing consultations, giving reassurance, dealing with or avoiding fright or distress, working in the consumer's home.