Description of resource:

Scenario A4.

A Podiatrist provides instructions on ulcer care to an Indigenous Australian, and sets up a subsequent appointment.
Type of resource: Set of two videos showing positive and negative examples of clinical communication between a health care professional and a patient or client  
View resource https://lo.unisa.edu.au/mod/page/view.php?id=3280723
Consumer type:
Teaching points covered in this resource:
  • Opening initial contact
  • Verbal and non-verbal cues
  • Assessing understanding
  • Instructing 
  • Convincing patients and gaining consent
  • Establishing rapport
  • Giving complex instructions
  • Active and reflective listening
  • Showing empathy and respect
  • Using proxemics appropriately
  • Demonstrating appropriate body language
  • Working with indigenous patients
  • Using appropriate voice pitch, pace, and tone
  • Using support materials
  • Pacing consultations
  • Reassuring and giving reassurance
  • Avoiding jargon and technical language
  • Demonstrating appropriate facial expressions
  • Setting up other appointments
  • Assisting with post-consultation needs

 

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