Themes: Opening initial contact, verbal and non-verbal cues, assessing understanding, instructing, convincing patients and gaining consent, establishing rapport, giving complex instructions, active and reflective listening, showing empathy and respect, using proxemics appropriately, demonstrating appropriate body language, working with indigenous patients, using appropriate voice pitch, pace, and tone, using support materials, pacing consultations, reassuring and giving reassurance, avoiding jargon and technical language, demonstrating appropriate facial expressions, setting up other appointments, assisting with post-consultation needs.