Description of resource:

Scenario A6.

A Radiation Therapist explains treatment to an elderly man who does not really understand the procedure, and has a number of questions for her. 
Type of resource: Set of two videos showing positive and negative examples of clinical communication between a health care professional and a patient or client  
View resource https://lo.unisa.edu.au/mod/page/view.php?id=3280729
Consumer type: Elderly man, confused, disorientated, upset, distressed
Teaching points covered in this resource:

Opening initial contact
Verbal and non-verbal cues
Assessing understanding
Explaining procedures
Instructing
Establishing rapport
Confirming patient names and details
Gaining consent
Active and reflective listening
Showing empathy and respect
Using proxemics appropriately
Using appropriate voice pitch, pace, and tone
Using support materials
Pacing consultations
Reassuring and giving reassurance
Dealing with fright or distress
Demonstrating appropriate facial expressions
Dealing with post-consultation needs

 

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