Providing instructions 6
A Radiation Therapist explains treatment to an elderly man who does not really understand the procedure, and has a number of questions for her.Video A Non-effective communication (2m 27s)
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Video B Effective communication (4m 14s)
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Themes: opening initial contact, verbal and non-verbal cues, assessing understanding, explaining procedures, instructing, establishing rapport, confirming patient names and details, gaining consent, active and reflective listening, showing empathy and respect, using proxemics appropriately, using appropriate voice pitch, pace, and tone, using support materials, pacing consultations, reassuring and giving reassurance, dealing with fright or distress, demonstrating appropriate facial expressions, dealing with post-consultation needs.
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Last modified: Monday, 26 June 2023, 1:37 PM