Description of resource:

Scenario A7.

A Dietician performs an assessment on a female patient of Muslim faith, who asks that her husband be present with her during the examination.
Type of resource: Set of two videos showing positive and negative examples of clinical communication between a health care professional and a patient or client  
View resource https://lo.unisa.edu.au/mod/page/view.php?id=3280896
Consumer type: Muslim middle aged lady
Teaching points covered in this resource:

Opening initial contact
Verbal and non-verbal cues
Assessing understanding
Explaining or justifying procedures
Establishing rapport
Gaining consent
Active and reflective listening
Showing empathy and respect
Using proxemics appropriately
Demonstrating appropriate body language

Dealing with non-English speaking (ESL) patients and interpretation requirements

Using appropriate voice pitch, pace, and tone
Pacing consultations
Reassuring and giving reassurance
Avoiding jargon and technical language

 

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