Communicating during a procedure 7
A Dietician conducts a Patient-Generated Subjective Global Assessment (PG SGA) for a lady of Muslim faith, who asks that her husband be present with her during the examination.
Video A Non-effective communication, (2m 02s)
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Themes: Opening initial contact, verbal and non-verbal cues, assessing understanding, explaining or justifying procedures, establishing rapport, gaining consent, active and reflective listening, showing empathy and respect, using proxemics appropriately, demonstrating appropriate body language, dealing with non-English speaking (ESL) patients and interpretation requirements, using appropriate voice pitch, pace, and tone, pacing consultations, reassuring and giving reassurance, avoiding jargon and technical language.
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