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Description of resource:	Scenario A8. A Nurse assists an elderly patient who is in pain from a recent operation, and is reluctant to move.
Type of resource:	Set of two videos showing positive and negative examples of clinical communication between a health care professional and a patient or client
View resource	https://lo.unisa.edu.au/mod/page/view.php?id=3280736
Consumer type:	Elderly, angry man
Teaching points covered in this resource:	Verbal and non-verbal cues Assessing understanding Explaining procedures Privacy and autonomy Establishing rapport Gaining consent Active and reflective listening Showing empathy and respect Demonstrating appropriate body language Using appropriate voice pitch, pace, and tone Using appropriate proxemics Pacing consultations Reassuring and giving reassurance Avoiding jargon and technical language Dealing with anger