Communicating during a procedure 8
A Nurse assists an elderly patient who is in pain from a recent operation, and is reluctant to move.
Video A Non-effective communication (1m 30s)
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Video B Effective communication (2m 09s)
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Themes: Verbal and non-verbal cues, assessing understanding, explaining procedures, privacy and autonomy, establishing rapport, gaining consent, active and reflective listening, showing empathy and respect, demonstrating appropriate body language, using appropriate voice pitch, pace, and tone, using appropriate proxemics, pacing consultations, reassuring and giving reassurance, avoiding jargon and technical language, dealing with anger.
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