Description of resource:

Scenario A9.

A Radiographer positions a young Australian woman (who has a hearing disability) for a shoulder x-ray.
Type of resource: Set of two videos showing positive and negative examples of clinical communication between a health care professional and a patient or client  
View resource https://lo.unisa.edu.au/mod/page/view.php?id=3280897
Consumer type: Young woman with impaired hearing
Teaching points covered in this resource:

Opening initial contact
Verbal and non-verbal cues
Assessing understanding
Explaining procedures
Privacy and autonomy
Confirming patient names and details
Active and reflective listening
Showing empathy and respect
Using proxemics appropriately
Dealing with confidentiality
Demonstrating appropriate body language
Using appropriate voice pitch, pace, and tone
Reassuring and giving reassurance
Avoiding jargon and technical language
Dealing with disabled, deaf patients, disability, disabilities
Demonstrating appropriate facial expressions

 

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