Communicating during a procedure 9
A Radiographer positions a young woman (who has a hearing disability) for a shoulder x-ray.
Video A Non-effective communication (2m 19s)
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Video B Effective communication (3m 06s)
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Themes: Opening initial contact,verbal and non-verbal cues, assessing understanding, explaining procedures, privacy and autonomy, confirming patient names and details, active and reflective listening, showing empathy and respect, using proxemics appropriately, dealing with confidentiality, demonstrating appropriate body language, using appropriate voice pitch, pace, and tone, reassuring and giving reassurance, avoiding jargon and technical language, dealing with disabilities, deaf or hearing impaired patients, demonstrating appropriate facial expressions.
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