Description of resource:

Scenario A10.

A Physiotherapist closes off a consultation with a young Australian man with a knee injury, giving instructions for exercises and dealing with his concerns about recovery. 
Type of resource: Set of two videos showing positive and negative examples of clinical communication between a health care professional and a patient or client  
View resource https://lo.unisa.edu.au/mod/page/view.php?id=3280907
Consumer type: Young man, involved in sports
Teaching points covered in this resource:

Closing the consultancy  
Verbal and non-verbal cues
Assessing understanding
Explaining procedures

Checking patient understanding

Answering patient questions
Privacy and autonomy
Instructing patients
Establishing rapport
Active and reflective listening
Showing empathy and respect
Using proxemics appropriately
Demonstrating appropriate body language
Using appropriate voice pitch, pace, and tone
Using support materials
Pacing consultations
Dealing with lack of understanding, misunderstanding
Demonstrating appropriate facial expressions

 

 

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