Closing down conversations 10

A Physiotherapist closes off a consultation with a young man with a knee injury, giving instructions for exercises and dealing with his concerns about recovery. 

Themes: Closing the consultancy, verbal and non-verbal cues, assessing understanding, explaining procedures, checking patient understanding, answering patient questions, privacy and autonomy, instructing patients, establishing rapport, active and reflective listening, showing empathy and respect, using proxemics appropriately, demonstrating appropriate body language, using appropriate voice pitch, pace, and tone, using support materials, pacing consultations, dealing with lack of understanding, misunderstanding, demonstrating appropriate facial expressions.