Themes: Verbal and non-verbal cues, assessing understanding, explaining procedures, instructing, establishing rapport, active and reflective listening, showing empathy and respect, using proxemics appropriately, dealing with confidentiality, demonstrating appropriate body language, dealing with esl patients, dealing with angry or distressed patients, using appropriate voice pitch, pace, and tone, using prescriptions, reassuring and giving reassurance, avoiding jargon and technical language, demonstrating appropriate facial expressions, dealing with post-consultation needs, dealing with non-english speaking (esl) patients and interpretation requirements.