Closing down conversations 11

An Exercise Physiologist closes off an exercise plan with a woman who is in pain, and is aggressive and unhappy about undertaking the plan because she can't see any progress. 

Themes: Closing the contact, verbal and non-verbal cues, assessing understanding, establishing rapport, active and reflective listening, showing empathy and respect, dealing with patient questions, demonstrating appropriate body language, dealing with angry or distressed or frustrated patients, using appropriate voice pitch, pace, and tone, assisting with post-consultation needs, reassuring, giving reassurance, dealing with fright or distress, demonstrating appropriate facial expressions, using support materials.