Closing down conversations 

A Nuclear Medicine Technologist closes off an examination (PET scan) of an elderly woman who is lonely and concerned about her treatment, and wants to talk about her deceased husband.

Themes: Closing the contact, verbal and non-verbal cues, assessing understanding, explaining procedures, privacy and autonomy, instructing, establishing rapport, active and reflective listening, showing empathy and respect, using proxemics appropriately, dealing with patient questions, demonstrating appropriate body language, using appropriate voice pitch, pace, and tone, reassuring and giving reassurance, dealing with frightened or distressed patients, post-consultation needs, demonstrating appropriate facial expressions.