Ambulance Officer and Radiographer

A busy Ambulance Officer approaches a Radiographer to transfer a patient who needs an x-ray.


Video A Non-effective communication (1m 12s)
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Video B Effective communication (1m 19s)
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Themes: Opening initial contact, courteous initial approaches (including using correct titles), regard for others' time and 'busyness', keeping conversations succinct and informative, respecting professional boundaries, acknowledging opinions and needs of other health care specialisations, giving concise and considered reasons and justifications for requests, making efforts to be positive and accommodate professional requests, constructively negotiating requests and requirements, recognising appropriate situations for upward or downward delegation and appropriate situations for initiative, closing down professional interactions appropriately.



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Last modified: Monday, 26 June 2023, 1:48 PM