Sonographer and Radiologist

A somewhat unprepared Sonographer interrupts a Radiologist on the phone. She eventually asks him to talk to a patient regarding the results of a DVT scan, and he responds rudely.

Themes: Courteous initial approaches, including using correct titles, regard for others' time and 'busyness', keeping conversations succinct and informative, being fully prepared for professional interactions, respecting professional boundaries, acknowledging opinions and needs of other health care specialisations, giving concise and considered reasons and justifications for requests, making efforts to be positive and accommodate professional requests, constructively negotiating requests and requirements, using notes and written records to assist in communication, closing down professional interactions appropriately.